Frequently Asked Questions

You can reach us via our contact form on the website, or by emailing us at info@santasloft.co. We aim to respond within 24 hours.

Our products are sourced from reliable suppliers worldwide, with shipping locations primarily in the USA, Europe, and Asia.

Yes, we offer a 14-day refund policy for most items. If you're not satisfied with your purchase, please contact us to initiate the refund process.

Delivery times vary based on your location and the product. Typically, orders are delivered within 7-14 business days.

Yes, we provide free shipping on orders over a certain amount. Please check our shipping policy for details.

We accept major credit cards, PayPal, and other secure payment options. All transactions are processed securely.

If your item arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist you with a replacement or refund.

You can change or cancel your order within 24 hours of placing it. After that, we cannot guarantee modifications.

Yes, we provide a size guide on each clothing product page to help you choose the right fit.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.